It might actually be the truth…
Philip Kotler Speaks 0
Listen to some theorizing on marketing from the guy who wrote the book…
Check Out Redcrosse by Brad Berens 0
I am delighted to offer this little review of Brad’s first novel. Me likey likey.
I consider myself fortunate to know Brad, and was thrilled to hear that he had written his first novel. I approached the book with some misgivings, however, because it loosely falls into the scifi genre, which is definitely not my zone. But boy was I happy to read it.
Set in a time in the not too distant future, Brad’s story takes place in an America where insurance companies and credit card companies have merged, and cash has been more or less eliminated. The result? Every purchase you make is known to your insurance company, which automatically adjusts your premiums for every donut and full fat milk you consume, and every moment on the treadmill that you skipped today. And we’re not talking a nickel here, a dime there. Essentially, a full fat latte and one of those maple walnut scones at Starbucks would more or less raise your rates to levels even a Trump couldn’t afford.
But don’t think that this is some sort of polemic about private health care. Rather, Brad has used this construct as a surreal backdrop against which a thrilling storyline is juxtaposed.
The characters have a sort of theatrical flavor — iconic and vivid. He has a gift for dialogue, which for me is about the most important thing the novelist can be good at. And there’s a rhythm to the writing that sort of pulls you into the story until you emerge a few hours later wondering what happened to your Saturday morning.
One of my favorite things about the book is how Brad has used bit characters to reinforce the general malaise of the society. Beyond that tight circle of main characters, the rest of them (us?) are like zeks from a Soviet gulag. Or is that a WellPoint gulag?
Add all that to a message about the power of data in a society without strong privacy protections and you have a great first novel. Sci yes, fi, not so much because its imagined future isn’t really all that far-fetched. And that makes it a good book for crossing genres. And potentially very pleasing to loads of readers.
Buy early and buy often .
Start-Up Watch COD: Wantlet helps consumers get recos and second opinions on what they want 0
The importance of personal recommendations in motivating purchase is well documented. Harris Interactive conducted a survey in June 2010 that showed that for 71% of consumers, recommendations from friends and family exert a “great deal” of influence on their purchases and opinions. Further, in February of last year, eMarketer reported that a personal recommendation exerts 12X the influence on purchase as manufacturer-authored content.
With numbers like this, it’s only natural that there has been a lot of start-up activity to harness and leverage the power of personal recommendations for purchase. One of the companies in this business arena that is drawing major attention is Wantlet.
is an intriguing new service from an Helsinki-based start-up that helps people get recommendations and second opinions about products through their social graphs. You list a want and it appears both on your FB page and in the Wantlet community. From there, people can leave comments related to what they think about an item, where to buy it, and the like.
The idea, of course, is to get great tips and advice from really savvy people whose opinions you value. When you click on a link in Facebook, you are redirected to a page on the Wantlet site with your listing. Here your friends as well as other community members can leave you nuggets of sage wisdom.
Here’s the video explanation:
Wantlet offers a very interesting value prop to marketers and retailers. Essentially it works like a sponsored search word, only with a graphical ad. Your ad appears on pages listed with keywords that you select.
The ad includes information about your e-store or physical location, item photos, item description, as well as information about any offers you might have available on the product. You don’t need to offer a discount to use the service, though naturally it would drive a higher response rate.
So, for example, after I made my post asking for info about the CTS coupe, I might see an ad for a nearby Cadillac dealer, or perhaps a Lexus dealer, designed to attract my custom. The ad listing would include a map, dealer info, as well as any special discounts, low interest rate financing, or rebates that might be available.
The listing for a local retailer will appear in Wantlet listings in its immediate vicinity. A participating brand can also garner insights about local category wants and searches by joining the site for a minimal monthly fee.
Here’s a vid about how advertisers participate:
As a marketing tool, Wantlet is definitely a bottom-of-the-funnel offering, designed to motivate a more or less immediate purchase or visit from a customer. You’re reaching a group of people who have largely decided what they want to buy, at least on a category level.
By juxtaposing your message with all of the word of mouth dialogue taking place on a listing, Wantlet hopes to provide tremendous value to marketers anxious to capture and realize more potential sales. The appeal here is strongest for retail oriented businesses, though it’s easy to see how brand marketers could leverage this platform for their needs as well.
The company is more active in Europe at the moment, but North American people and brands can also participate, and the activity level in our region is sure to increase as the company gains more awareness.
Thanks to ad:tech for publishing this first.
Start-Up Watch COD: Monetate simplifies the process of testing “anything, anywhere” on your website 0
If you are responsible for the website of your brand, chances are you have seen small content and design changes make big differences in metrics and site performance.
Especially if your site is an online store.
The most sophisticated e-stores are constantly testing and optimizing content. What’s most interesting about THAT, of course, is that often the most sophisticated sites sport designs that are anything but clean and simple, which is what I think most people would default think was most powerful.
My “home page” on Amazon, for example, features 62 products and two banners, along with a couple dozen tabs and what have to be hundreds of text links to various sections and content. Plus about 400 words of content. Who’d a thunk that this page would drive the best results? But it surely does if Amazon is delivering it to me. Over the years Amazon has tested and optimized hundreds of store page designs. It’s a process of continuing incremental improvement that has been a major contributor to their retail power.
But for somewhat smaller operations, there are often resource and “turf” challenges between marketing, website and IT teams that limit the scope and frequency of site testing. Which is rather a shame because little things can mean a lot. And while best practices provide general guidelines, you never know when a change in button color can drive a huge increase in sales.
is a SaaS offering that helps sites test, optimize, and personalize content quickly and easily. The idea is to ease the process of both directing, implementing, and analyzing testing scenarios. The service offers the benefits of one-time cut-and-paste integration, and enables a remarkably broad range of capabilities, including:
A/B/N testing of photos, colors, copy, headlines, offers, even sales “badges” like “our bestseller”
Multivariate testing to identify the best combination of components to drive sales.
Dynamic graphic rendering to add personalized text to pages
Audience segmentation and page personalization based upon a variety of criteria, including geography, gender, first time visitor/repeat customer, and environmental targeting.
Sentence-based campaign builder interface that makes it dead simple to identify the target, offer, layout, and testing scenario for the site.
CRM targeting and data appends
Easy to implement mobile solution
Catalog item and flow analysis
That’s a pretty darned cool feature set for a SaaS because it means that a marketing team could test virtually every aspect of a site to see how it impacts performance. And because of the simplicity of implementation, IT and the web team experience a whole lot fewer headaches.
Monetate already has a fairly long list of clients. A few tier ones and a whole lot of what I would call 1.5s, meaning national brands that likely sell millions online. But perhaps not hundreds of millions. That seems a particular sweet spot for this offering. If you know you should be doing more site testing in your online store, I suggest you give these folks a look.
Thanks to ad:tech for publishing this first.
Start-Up Watch COD: Crowdtap makes influential people available to brands on demand 0
We all understand the value of consumer feedback for marketing ideas. By involving consumers at various stages of products and marketing program development, we can drive better results and a more efficient use of resources.
Of course, market research has been around for decades, and has helped brands get in better touch with how to meet consumer needs. But the costs, time, and complexity of developing and fielding traditional research studies make many companies decide to “wing it” instead of seeking feedback. The results often aren’t pretty.
Getting connected to consumers is even more important these days, because consumers play a much larger role in shaping the brand identities we work on. How can we get crucial feedback while also addressing some of the problems of the traditional market research process?
is a…hmm…how do I describe it? Social services company? Social research technology platform? The challenge is that it’s a whole lotta things. It’s a combination research sample/brand participation community/crowdsourced marketing/influencer marketing platform. Essentially they have recruited an energized and enthusiastic community, profiled them minutely, and made it easy for marketers to access them for a variety of purposes.
The profiling enables Crowdtap to give marketers REAL TIME access to populations within their target audiences. In addition to simply asking respondents questions, Crowdtap analyzes the content of their FaceBook pages to determine interests and eligibility for other marketing programs through which they can earn money,
In exchange, community participants get virtual rewards as well as cold hard cash for participating. When they reach a $10 earning threshold, they can take the money in the form of a gift card. In addition, five percent of their earnings are given to charity.
Another interesting layer for Crowdtap is a points system through which you earn badges and can participate in more activities. This adds a fun game mechanics dimension to the platform.
Here’s an interview of the CEO, from Served Fresh Media.
Crowdtap describes its value prop in terms of two key marketer needs:
Insight: The platform and community can provide real time research into virtually any question a marketer might have – about a product, about media, even a campaign. They offer multiple service levels, from a free version with limited capabilities for small business to larger versions geared to enterprise. Charges are based upon cost per action, so they relate to how many people you want in your sample. But the charges are quite reasonable, especially if you typically use conventional market research methods to communicate with customers and prospects. The platform includes multiple choice polls, open ends, and real time discussions with one or more respondents at once.The company can also establish “brand crowds” for more long term participation by respondents.
Influence: Crowdtap also offers brands peer-to-peer marketing opportunities by mobilizing individuals with high influence to communicate your product story to their social graphs. Influencers spread the word about brands in a variety of ways. Crowdtap can connect them to sharable/embeddable content that they can distribute across their social presences. Alternatively, they offer a sampling program that helps companies collect feedback about products and services quickly and easily. Third, they offer a program through which influencers host house parties in support of a brand.
One interesting use of this platform has been as a tool to help agencies gauge consumer reaction to creative concepts. Certainly the affordability of this solution makes it appealing to agencies.
CrowdTap is one of a growing number of start-ups that are causing genuine disruption in the market research world. Based upon the buzz they are getting, the disruption that this particular company is driving is very positive indeed.
Thanks to ad:tech for publishing this first!
Start-Up Watch COD: Emdigo’s Get-It simplifies and streamlines mobile app distribution efforts 0
Once a brand or publisher has an app, the real battle begins: getting it in enough hands to deliver the impact it was intended to provide. But with hundreds of thousands of apps available, it can be hard to capture consumer attention. Brand use a variety of marketing channels to promote apps. But that breeds tremendous complexity into marketer efforts. Until now, according to Emdigo.
Emdigo’s “Get It” platform gives brands a simpler way to deliver app promotional messaging across a variety of consumer touch points. With Emdigo, all of these roads lead to a mechanism that lets the user download the app to virtually any mobile device. And do it quickly and virtually effortlessly. Let’s take a look at the many avenues in that Emdigo empowers brands to provide for their users:
Brands can use the Get It button on their web pages. A single click delivers the consumer to an interface that lets them type in a mobile number or send an email to their mobile device of choice. From there, the install process can begin. The screen even lets brands market other apps that might be of interest to the consumer.
Emdigo also offers online ad products including a Get It button that takes the user to the same downloading environment.
Users can also “Get It” from a Facebook page through the company’s social media offering.
For Print and TV, Emdigo can arrange for a brand to get a short code that gets the process rolling as well.
Get It emails can link to a web page that sells the app and allows one click start of the process.
Emdigo can also provide a QR code for additional consumer touch points where the format can be very powerful.
Here’s the how it works…
Emdigo and Get It are giving you more than just a set of links. Rather, they are facilitating better consumer and brand experience by automatically detecting the consumer device and checking to see if the app is compatible with it. If it isn’t, the platform can take them to a page with more information about the app, and how they might be able to get access to it from another device they own.
In addition to simplifying the dispersion of App marketing messages, Get It also offers a unified analytics platform that aggregates all activity from across your plan. No more cutting and pasting from separate reporting environments in order to get the complete picture. You can still analyze by distribution vehicle, but you can also take a macro cross platform view.
I’m glad a company is working to make this aspect of digital marketing simpler. One of the big reasons that mobile has not captured a greater share of marketing dollars is that execution can be so time consuming and labor intensive. If Get It does everything Emdigo promises, things just got a lot easier.
Thanks to ad:tech for publishing this first.
WWCD: If I Were… Creating & Marketing A New Industry Conference (Mediapost 4.27.11) 0
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There are lots of really great conferences in our business, loaded to the gills with information, insights and intelligence to help everyone become more effective in their day-to-day roles. That being said, it’s easy for conference formats to become stale. The fact is it’s difficult to have a conference that offers relevant points of view in a way that’s unique, and that you can repeat. With this week’s column I wanted to throw out an idea for how I’d create a conference if I were to create it from scratch.
T o be effective, there are two common challenges faced with event programmers; how do you create interesting, relevant content and how do you present that content in a way that is well received, and memorable. Those are the primary two areas where I’d focus attention.
First, you find a niche of content that’s of interest to your target audience, and ensure your content has real-world applicability. As an example, there are many retailers using the web to influence customer behavior and bring the world of “shopper marketing” into the digital age, so that’s an area where I’d begin. I’d develop 3-4 tiers of content that provide relevance at different stages of customer interaction; in this instance I’d suggest Awareness, Interest, Consideration and Action as these are the fundamentals of any goods marketer’s plan. The content would be clearly marked so an attendee would understand what phase of the interaction they were going to learn about, and could choose to attend and align a list of their needs as it relates to that phase. In that way, when they attend, they come prepared understanding how their needs could be affected by this information.
To make a strong impression, I’d hold the conference in the real world so attendees can see these ideas in action (too many times attendees leave saying “I like what so-and-so said, but how does that work in the real world?”). I‘ve always wanted to do a roving-conference event where the attendees sit in lectures throughout a city, and are then transported to a real-world location to see these ideas in action. They would hear how mobile is applied to CPG marketing, and then be transported to a grocery store to see it be implemented with real consumers, and have the chance to interview those consumers. The content they learn about becomes immediately applied to the environment for which it was intended, and that is where the value comes from. Your ideas become less conceptual, more actionable and the learning sinks in deeper, with the attendees able to see the impact these ideas have on real customers. You could further support the lectures with real-time feedback, through social media or face-to-face customer interactions, thereby closing the loop between the hypothetical and applicable. Brand managers, agency marketers and publishers could see immediately the impact they have on the marketplace (for better or for worse).
A roving-conference concept is a logistical nightmare, which is probably why no-one is doing it, but the marketing of such an event lends itself very well to the world of social media. To market a concept such as this you would likely take two paths; create buzz prior to the event and drive perception for the scale of the event while it’s taking place (to garner future attendees).
The first of these events would be smaller, and invitation only. You would identify influencers and key attendees who would be able to attend, add value and increase the strength of the event. These people would receive a fair-value exchange heavily weighted to them, in terms of not only content but also notoriety for being one of “the first” to undertake this kind of event. They would be tasked to help promote the event, generate buzz around the event and a sense of hype for a new kind of event, unlike anything else in the market today. This build-up would run parallel to a paid media effort targeting a secondary tier of attendees, all of whom would apply and have to be approved to attend (creating a further sense of exclusivity). All this action would run tandem with a paid campaign in online and print to generate further awareness.
During the event, the goal would be to own the social ecosystem with hashtags, exclusive snippets of content and a web presence that serves to envelope the target market and create the perception of a big, highly impactful event unlike anything else in the marketplace. If the content is valued highly, and the attendees are inspirational and influential to the marketplace, then the perception will be of a “must-attend” event in the future and you can continue to expand the event as revenue and content allow.
Think of the value in seeing the effects of mobile and geo-location based marketing in the real world, with real consumers, as support for the content you were discussing. Think of the value of hearing directly from consumers, to either support or dispute what you learned at a conference? The talking heads on stage would have to provide relevant value, and the attendees would have to commit to the experience, but you could create the “TED” of the new decade, for marketers not for popularity.
Of course it’s just an idea, unless someone wants to give me a call!
What do you think? Tell me on the Spin Board!
The Missing Cat Poster 0
Advertising creative ait its best!