The week’s viral vid:
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The week’s viral vid:
We all know that social media is getting bigger and bigger with every passing day, and more brands are engaging in social media every hour, but what about those brands that are still hesitant to get in the game? What do you say to them?
If a brand is still afraid to get involved in social, it’s because of one of the following “excuses” (and yes, I mean “excuses” because none of these are relevant reasons to stay out of it):
- “I can’t control my message in social”
- “There’s no clear way to engage my consumers – its too confusing”
- “The return on engagement for our resources isn’t there yet”
- “It’s still too early for us, we want to see what our competitors do”
I love hearing statements like these, and in the last 3 months I’ve heard a number of people say them. I love hearing these kinds of statements because then I have something to prepare to respond to, and I thought maybe it would be helpful for me to share my responses with you!
First off, if a brand says, “I can’t control my message in social”, you can respond with “Well, how much control do you think you have by NOT being in social”? The fact of the matter is that consumers are talking about you whether you’re there or not, and by avoiding the conversation you’re simply allowing them to speak in an unbridled fashion about you, and hope for the best. Additionally, the world has changed and almost without exception, consumers expect their favorite brands to be available in social for their interaction. This is the way the world is now, and creating loyalty in the eyes of your target consumer means being in social media and engaging them when and where they’re available. It’s a competitive marketplace out there and if you aren’t speaking with them, you can certain your competition is.
For those brands that utter, “There’s no clear way to engage my consumers – it’s too confusing” I would respond, “Yeah, that was true 6 months ago”. In the last 6 months, things have settled down quite a bit and it’s much clearer what you can do in social. You can advertise in social, you can create sponsorships in social (i.e. sponsored tweets and posts) or you can use it as a messaging distribution vehicle through owned assets. There are lots of companies offering ancillary services like research, reporting and promotion, but for the most part they fit into these 3 categories. There are also a number of companies that are packaging together these options and making them plug and play for brands, which was inevitable. As social matures, so does the marketplace and with maturity, comes simplicity.
What about when they say, “The return on engagement for our resources isn’t there yet”? My response is also quite simple; the ROI is far more wide reaching than what you’re likely looking at. An effective social media strategy has implications on SEO (it improves them), customer service (it improves them) and overall brand analytics (guess what – it improves them). Brands who are connected are viewed more favorably by their consumers than brands that are not, and your analysis of the ROI should never be purely against your advertising budget. It should be against customer retention, efficiency of customer interaction and other elements of the business!
Which leaves us with the last statement, “It’s still too early for us, we want to see what our competitors do”. I love that kind of statement because it is so clearly incorrect. When in business is taking no action at all the right action? You need to be analyzing, testing and evaluating tactics. You don’t sit idly by and wait for things to just happen. The world is in flux right now, and success requires you to think ahead, have a plan of action, and implement it. If the average tenure of a CMO is between 18-32 months, and the average tenure of an agency relationship is 4-5 years, then how does inaction provide you with opportunity?
Of course, there are lots of other statements made by brands, and these are just a few of them. Join the Spin Board and share with us some of your favorite responses from clients and maybe we can find a way to help answer those!
How long does a piece of content remain engaging to consumers? It depends, of course. How long is it valuable to a pub? Well, under ordinary circumstances, only as long as a news story is in the fiery eye of the storm of nearly universal consumer interest. By which I mean great content that would have evergreen relevance to passionate audiences often drifts off the SEO and content widget radar quite fast. The pubs that produce the good stuff often fail to get all of the value from it they can. And passionate consumers are by default less aware of information and ideas that might be very interesting to them.
But wait, there’s more. Given the billions spent each year on Search optimization, the best content doesn’t always make it to the top of results. Why? Because the core competency of media companies is in content development, not SEO.
Meanwhile, content farms pump out tons of drivel, but search optimize it to the hilt, so their stuff often appears at the top of results. While Google and Bing are always improving their methodologies, so too are the farms constantly innovating to maintain their edge. Quality pubs get the short end of the stick over and over.
So how can producers of quality content make more for their efforts? A company called believes it has the answer. Perfect Market helps media companies, including leading newspapers like the LA Times, Hearst newspapers, Chicago Tribune, Baltimore Sun, and the OC Register, better monetize their content through its technology platform. Essentially the service breaks down into four key buckets:
• Content Analysis:The platform examines context for KWs and semantic meaning. This can be combined with monetization info to help pubs better understand what type of content is most profitable, so the pub can focus more resources on those areas.
• Audience Segmentation: It analyzes site traffic and separates the audience into distinct buckets like Search users and visitors from social media, and surfaces insights about what key groups are looking for.
• Optimized Content Pages:The service helps implement segmented content pages that better meet the needs of different types of visitors, and pairs CPA and CPC ads to them to improve monetization. The offering is particularly adept in serving up existing content in a way that makes it more attractive to search engines, so it appears higher up in more results. Further, the optimized content pages that drive the most revenue get continued attention to optimization.
• Cost Per Action Ads: The company identifies pay for performance ads likely to appeal to readers of the optimized content, and pairs them with pub content, driving dramatic increases in revenue. It’s a rev share play, so no risk to the pub.
While Perfect Market provides value for both new and archived stories, it really drives the greatest results for the archive – stories that often fade to obscurity quickly.
Here’s something interesting. Lots of pubs do search baiting in order to boost their traffic and (theoretically) their revenue. But an important study commissioned by Perfect Market shows that while celeb cellulite photos may drive eyeballs, they don’t necessarily bring in the dough. The reason is that context drives revenue, and often the most popular content isn’t desired by brands.
Here’s an excerpt from a NY Times post about their research:
Perfect Market measured revenue per page view and found that articles about Social Security were the most valuable, generating an average of $129 for 1,000 page views. Articles about mortgage rates made $93 for every 1,000 page views. On other topics, values for every 1,000 page views were $28 for items about unemployment, $33 for articles on jobs, $20 for articles on the egg recall and $26 for pieces on immigration reform. By contrast, articles on Lindsay Lohan generated $2.50 for every 1,000 page views. “There are not a lot of contextual ads on Lindsay Lohan stories,” said Robertson Barrett, the chief strategy officer at Perfect Market.
The key to this conceptually is the drive by visitor. Perhaps someone who doesn’t read the OC Register every day, but would be interested in their coverage of a key topic or issue. By attracting these enthusiastic eyeballs, the pub can better monetize the great content they write.
If there is any controversy here, it’s that the editorial team can see what sorts of topics and stories make the most money, so that they can respond with more such content. For some, this is a violation of the Chinese Wall between ad and edit. I guess I see it a little differently. While I understand the concern, I also see far too many good pubs closing because of a lack of revenue.
I would suspect that most editors take their responsibility very seriously, and that they can draw an appropriate balance. But in my view the dirty little secret of the content business is that it was always designed around advertisers, or at least at the intersection of consumer and advertiser wants. There is car edit because most papers have an abundance of car advertisers, and people are more likely to peruse all those ads if they are interspersed with content. This simply takes that concept online and makes the analysis more granular.
And the other thing is, it’s actually hard news that wins the monetization battle, not photos of pantyless actresses and addict actors who love chain smoking on webcams in the company of their goddesses.
Thanks to ad:tech for publishing this first.
People. VOLUNTEERING. To Endorse. Your Product. Sounds pretty good, huh? Well you can get it right now if your brand partners with .
I could bore you for thousands of words reviewing all the research. But we all know that personal endorsements are the most powerfully persuasive pieces of info for consumers considering a purchase. More powerful than those glitzy TV ads even. Actually, a lot more powerful than them.
EXPO has created a community of thousands of people that volunteer to make videos about products. And they do it largely because they love those products and want to spread the word.
EXPO TV is farther along than most of the brands I talk about here, but I really love their offering, and want to help them get the word out. EXPO TV has created a community of product fans and reviewers who volunteer to deliver their thoughts in stand-up-presenter videos. Consumers appear onscreen to discuss the merits (and issues) of products. Here’s a little example.
from on .
Millions of Americans have webcams and opinions. Lots of them already like your product. On EXPO, anyone can talk about any product that they choose, but brands can encourage consumers to rate their offerings in several ways:
• You can sponsor a contest offering a prize.
• You can get your brand featured on their site and in their newsletter.
• You can build dedicated brand pages on the site.
• You can also use their Tryology program to send out samples in exchange for honest reviews
Additionally, EXPO can distribute videos directly to retailers, who add them to product pages as a means of providing consumers endorsements that boost the trust factor and drive higher sales. Here’s an example from Amazon.
When you partner with EXPO, you work with them to pay a small fee to get the rights to use the endorsement videos anywhere you want, in any geography, for virtually any purpose. People who participate want to be seen discussing your brand. Since the videos tend to be a little longer than you might want for an online video ad or whatnot, you can also cut them down a bit.
This is a free community, so consumers that have issues with your brand can post negative or mixed reviews as well. But EXPO reports that more than 85% of the videos they get are positive. Brands that participate deeply can get hundreds of videos for use in marketing, on their brand websites, and in other places that can make a difference to their businesses.
There are a few other things to note. Videos are all transcribed by EXPO automatically, and indexed all the way down to the SKU. With all this rich metadata and the SEO appeal of video generally, EXPO vids often turn up in the top 5 or 10 results for Google brand searches. How cool is that?
I told you these folks are farther along than other companies I write about. Here’s a list of some of their recent clients. Is your competitor on this list? If so, you’d be well advised to check them out.
• aussie
• Braun
• Caress
• Cascade
• Cheer
• Clairol
• COVERGIRL
• Dawn
• DIGIORNO
• Dove Beauty Bar
• Febreze
• Gain
• Gillette Venus
• Head & Shoulders
• Herbal Essences
• Honey Bunches of Oats
• JELL-O
• KRAFT Macaroni and Cheese Dinners
• LG
• Olay
• Old Spice
• Ore-Ida
• Pantene
• Seagate
• Secret
• Starbucks
• Swiffer
• Tide
• Vaseline
You’d be well advised to check em out regardless, IMHO.
Thanks to ad:tech for publishing this first.
Thanks to the for publishing this first.
If you visit a web page, there are any number of companies interested in using that information to predict your future behavior and map your interests. Sometimes the information they collect will be extremely revealing about what you like. Sometimes it won’t.
But content you share is far more likely to be the stuff you care about. According to a fascinating new start-up called , the most common way content is shared is actually cut and paste. Yes, really. People grab a paragraph and stick it on their blogs. Or post it for Facebook or Tumblr. All that sharing was largely under the radar until Tynt.
Another cut and paste use is for search. You are reading an article on something, and grab a phrase and paste it into the Google Toolbar. Off you go. Meanwhile the site you are on has lost you. Without knowing what you pasted, they have no visibility into what their readers care most about. Or, they might have missed out on telling you about their great content on the specific subject you Googled. Ergo, the site has lost potential revenue.
How many cut and pastes are we talking about? Consider SFGate, the online property of the SF Chronicle. Tynt reports that SFGate’s readership cuts and pastes approximately HALF A MILLION TIMES a month.
Tynt Publisher Tools enable websites to track what is being copied and pasted. The free-for-pubs service is easy to deploy – the site simply adds a small script to its pages. There are four components:
Tynt SEO: Whenever a user cuts text and pastes it, Tynt tracks the content and adds a link to the story to the paste. Here, I’ll simply show you. I am going to cut a sentence out of SFGate, and paste it here.
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Bay Area tech firms Google Inc. and Twitter Inc. have quickly joined forces to launch a “speak-to-tweet” service to give anti-government protesters inside Egypt a way to get around the worsening shutdown of Internet access in that country.
Read more: http://www.sfgate.com/cgi-bin/blogs/techchron/detail?entry_id=82144#ixzz1D7YoTNZx
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SFGate will benefit from your visits AND get an SEO boost by this link.
Tynt Keywords: Publishers get reports about what words are driving visits and searches/departures from their sites. The reports give a nice graphical view of the topics that people care about most.
Tynt Content: This portion of the service tells you which pages/articles/posts are driving the most cutting and pasting, and what topics were driving the activity.
Tynt Social: It reports on which social channels are driving the most virality for your content. Sites can use this to guide their social strategy.
Here’s their 1-2-3-4 video:
Tynt will obviously have oodles of information about audience interests as a result of all this. Their web site reports that already more than 600,000 sides have integrated Tynt. The monetization opps for all this info are potentially very yummy.
As advertisers and marketers search for better ways to target and tailor messages, Tynt is adding a bold new category to what is available. They have not yet announced how they will monetize the info, but I would be stunned if ad targeting didn’t end up being a part of this. It could also help in dynamic site optimization and audience analytics. To name just three examples.
As Tynt becomes clearer about how they will be merchandising this data, I expect that marketers and advertisers will be anxious to test and deploy efforts using it. It’s really an untapped well of potential value. And there aren’t a lot of those left anymore.
I have a tendency to add too many doo dads to my blog, but putting in my content is something I don’t think I will ever regret. This little widget analyzes your content and places related links and thumbnails after each of your posts or articles. Naturally, their business revolves around high traffic sites and blogs, but they also have an offering for blogs that works on most platforms.
The free widget combines links to your related content as well as coop links with other participating sites and paid links from marketers. For the marketer, the service delivers highly qualified audiences because of the tightly related nature of the surrounding content.
Here’s a video that shows you the benefits, and for an example you can simply look at the bottom of this post.
from on .
It doesn’t appear to materially affect page load, which is nice. I had tried a couple of other tools with less positive results. From the time I installed it, it did bring down my bounce rate. Mine tends to be high because I spend a lot of time on specialized subject SEO, and get a lot of people seemingly interested solely in a single topic. But OutBrain definitely brought it down by about 14 points, which I think is pretty darned significant. It also increased pages viewed and time spent by double digit percentages. It’d be tough to ask for more than that, right?
So, I’ve been pretty focused on what it means for a small concern like mine, but Outbrain is also used by a variety of very large pubs. Here’s what the Seattle Times had to say about their experience with the tool:
Outbrain’s widget was easy to implement, and it immediately began delivering results. Right off the bat, our users found the recommendations to be relevant and interesting. Just a few months after launching, Outbrain has driven millions of page views on seattletimes.com and a terrific click-through rate. What a great way to increase user engagement! It’s been a pleasure to work with these folks.
- Heidi de Laubenfels, Deputy Managing Editor for Strategy & Product Development, The Seattle Times
Give it a try, you’ll be glad you did.