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All Posts Tagged Tag: ‘Times New Roman’

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Jeff Bezos Is The Next Steve Jobs (Mediapost 10.26.11) 0

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With the passing of a visionary like Steve Jobs, people are asking the obvious questions of who will that void.  What will happen to Apple?  Who will lead the path to the future of technology?  Kaila Colbin recently wrote a great article for the Spin on the challenges facing the heir apparent at Apple, but I want to think wider for a moment.  I want to answer the question of who will be the next Steve Jobs from an industrial and business perspective.  Jeff Bezos; please step up and take your place at the head of the table.

If you think about, Jeff Bezos is doing almost everything right.  Amazon has become the poster child for innovation in online retail, and the Kindle has become the other “must-have” device for any self-respecting digiterati.  The most recent announcements for the Kindle Fire, though maybe not as much of a barn burner as the iPhone 4S, definitely had an impact and poised Amazon as a continued player in the tablet market, if not only as a loss-leader platform for their retail services.

Apple gets a lot of the credit for consumer innovation, but Amazon is not far behind.  Apple focuses on form, function and design whereas Amazon focuses on access; access to what you want, wherever you are.  They make buying things easy and they effectively turn a considered purchase into an impulse buy.  For all that Apple does right, they are still a considered purchase. 

Amazon has risen in the ranks to become one of the most well-respected companies in the world, they dominate online retail, and they quietly own patents like the “one-click” ordering system, as well as whatever is on the inside of their Kindle line of products.  They are a force in digital music, second only to iTunes, they are the leader in eBooks, they own self-publishing platforms, and they are inevitably going to push Netflix if they can take advantage of the Netfliix/Qwikster/Netflix mis-steps of the last 6 weeks.  All that, and they basically invented affiliate marketing. 

Jeff Bezos doesn’t make lots of public presentations; he only speaks when he needs to.  He doesn’t make broad-sweeping proclamations from his pulpit-on-high, he just gets things done.  He also doesn’t make a lot of mistakes, and he doesn’t air any dirty laundry.  You don’t hear too many people complaining about working at Amazon.  Rather it is a desirable destination for legions of intellectual business people. 

Amazon does it right, and Amazon could one-day rival Apple as the leading tech-oriented company.   Bezos won’t need to get fired from Amazon and return to bring the company to glory.  He’s already there, and no-one is challenging him for the lead reins.   If you look at the 5-year trend for Amazon, it keeps going up.  Those are the kinds of things investors look for; stability, growth and innovation. 

What kept Apple in a position of growth was Steve Jobs, his vision, his passion for the business, and his unrelenting desire to improve the world, think different and challenge the status quo.   Jeff Bezos is cut from a similar cloth.  He is constantly challenging the way things are done.  He is ultra-focused on the consumer.  He is obviously very passionate about his business.  What is there to stop him from being that person to drive his business and become the person that others look up to?

Not much.

Here’s a toast to Jeff Bezos, as we look to the future and the visionaries that will shape the world for many years to come.

Good luck Jeff!

Posted on: 10-28-2011
Posted in: treffiletti.com

Solution-Oriented Selling: Listen First, Speak Second (Mediapost 5.25.11) 0

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There are many kinds of sales people in marketing.  Some are more successful than others, but in my mind the most successful ones are what many refer to as the Solution Sellers.

Solution Selling is an art and a science and it revolves around a simple practice; listen first and sell second.  Solution Selling involves hearing the objectives of your target audience and crafting a solution for them, but it also involves recognizing when you don’t have a solution and providing them with a better alternative.

Solution Sellers are a special breed of sales person because they have to engage other people with interpersonal skills that are not easily taught.  In many cases they either have them or they don’t.  The best Solution Sellers are the ones who demonstrate legitimate interest in the people on the other side of the table.  These people care about their relationships and they want to create mutually beneficial situations where everyone wins.   These people ask the right kinds of questions that get the buyer talking and conveying his or her needs and objectives, and this dialogue allows the sales person to craft a viable set of solutions to the challenges facing their clients.  Solution Sellers are also highly social, and they engage with many, many other people in the business and are always very willing to share information, share leads and help those around them.  In a solution-oriented environment, a sales person may be willing to say, “I have a solution for your needs and here it is”, but they also may be willing to say, “I don’t have the best solution for you right now, but you should talk to this person because I think they can help”.  Solution sales are about the relationship above all else, and that model of sales creates highly valuable, highly trusted relationships that are almost always lucrative in the long run.

The opposite of a solution-oriented sales person has many names.  Some refer to them as Snake Oil Salesmen or Used Car Dealers (not that there’s anything wrong with used car dealers).  These are the people who typically say, “I can do that” even before they know what you need.   These are the people who come into a first meeting with an agenda all about them.  These are the sales people who start sentences with “I want you to…” or “I need to show you…”.  These are the “speak first, listen second” types and though these people may sell lots of media and make lots of money, they are not the best at creating relationships.  These are the people who tend to jump ship after 6-9 months, looking for the next big thing and don’t do their due diligence before they land. 

The solution sellers are a benefit to every company they work with because the strength of their relationships are an immediate boon to your business.  These are the folks who I recently referred to as your single biggest marketing asset, and these are the folks who should be retained at almost any cost.  These are the kinds of sales people you want training your junior sales people, and who will create a strong, positive culture in your company for years to come. 

And don’t get me wrong; these people are not weak.  They are closers, but they know when to walk away from an opportunity if they don’t think they can be successful.  Sometimes the best way to sell is to recognize when you can’t be successful.  If there’s no sale there, or at least no sale that will work, why waste the client’s time and money?  Why waste your valuable time on a fool’s errand?   No amount of money from a media sale is worth the negative reflection on your personal character if you went into the deal knowing it wouldn’t work.

So in your next sales meeting, whether it’s with you and a client or you and a publisher, make sure you are solution selling by doing two things.  Listen first, and recognize if you have what they need or not.  I can assure you that things will go way better if you are open, honest and solution-oriented.

 

Posted on: 05-27-2011
Posted in: treffiletti.com

What Lollapalooza Can Teach Us About Marketing (Mediapost 5.18.11) 0

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One-to-one marketing doesn’t work, and we should probably stop pretending that it does.   The fallacy of one-to-one marketing is that a brand can speak directly to a consumer in a targeted, efficient manner, and be successful.  The fact is you can’t.  You cannot be efficient talking to a target of one. 

What is true is that community marketing works, and leveraging your community to evangelize your brand is an effective, efficient model, which has been proven in this age of social media.  What’s more, marketing to them with a community-oriented message that packages together offerings can work very well!

Marketers love the phrase “word-of-mouth”, which was previously defined as “the stuff that we can’t track, but hope our customers are saying about us”.  Word-of mouth was the Moby Dick of marketing land until the Internet, which provided true avenues for witnessing word-of-mouth in action.  Social media has taken word-of-mouth to new heights by providing a scalable way for small groups of consumers to speak to one another about the brands, services and companies they enjoy.   These days marketers can suggest a message, and watch in real time what the sentiment and tone of consumer reaction becomes, thereby understanding if that message resonates and drives action. 

Marketing to community’s works.  Entertainment does it very well, with books, movies and music consistently tapping into influencers and targeted groups of like-minded individuals for marketing their wares.   In the music space, festivals are the hot trend as they provide pre-packaged solutions to consumers to find artists they like alongside artists they may not be familiar with, but might find of interest.  That is why we such success with brands like Lollapalooza, Coachella and Bonnaroo.   A highly marketed, highly merchandized, and highly profitable solution for reaching a targeted audience.  Call me curious, but when will we see this model applied to other kids of goods and services as a means of saving time, money and leveraging marketing relationships when targeting community groups?

Is it inevitable that we’ll see authors start to sell their books in packages?  Amazon already tries to up-sell you in this way, so why wouldn’t the authors do it themselves?  A digital book festival where consumers can purchase any of 9 or 10 pre-packaged book combos for use on their iPad or Kindle could be successful.  What about in CPG?  Some brands do co-op marketing partnerships with other related brands, but why not offer a special aisle in the grocery store that specifically offers like-minded products in packages at a discount to a consumer?  If I can buy a can of diced tomatoes with a package of pasta and some sauce from brands I may not have bought on my own, is that worth it to the consumer?  What if I packaged in some garlic bread?

I’ve often wondered why car companies don’t package their products together more often and target a community of consumers.  Why not offer me a brand new BMW 3-series with 3 new iPads for my family and a brand new 3-piece suit from Nieman Marcus?  Why not package together the image of a BMW with technology and fashion?  At the price you pay for the car, you’d think an extra bump in costs for these additions would be accepted.  Rather than negotiate on the price, you could negotiate on the package of items.  In doing so you would also better understand the motivations of your consumer, just by understanding what pre-packaged items pushed them over the hump from consideration to purchase.

Marketing to a community with packaged offerings is not necessarily a new idea, but it is one that’s gaining steam in the era of financial conservativism coupled with social sharing.  People like to save money, and they love to tell people about it.  That’s why there are videos of teenage girls on YouTube with their post-shopping “hauls” and a thousand “deal of the day” services emerging every week.  Everything is about price and value, and everyone wants to know.

How are you going about community marketing?  What tactics do you see that work well?

 

Posted on: 05-22-2011
Posted in: treffiletti.com

WWCD: If I Were… Creating & Marketing A New Industry Conference (Mediapost 4.27.11) 0

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There are lots of really great conferences in our business, loaded to the gills with information, insights and intelligence to help everyone become more effective in their day-to-day roles.  That being said, it’s easy for conference formats to become stale.  The fact is it’s difficult to have a conference that offers relevant points of view in a way that’s unique, and that you can repeat.  With this week’s column I wanted to throw out an idea for how I’d create a conference if I were to create it from scratch.

T o be effective, there are two common challenges faced with event programmers; how do you create interesting, relevant content and how do you present that content in a way that is well received, and memorable.  Those are the primary two areas where I’d focus attention. 

First, you find a niche of content that’s of interest to your target audience, and ensure your content has real-world applicability.  As an example, there are many retailers using the web to influence customer behavior and bring the world of “shopper marketing” into the digital age, so that’s an area where I’d begin.   I’d develop 3-4 tiers of content that provide relevance at different stages of customer interaction; in this instance I’d suggest Awareness, Interest, Consideration and Action as these are the fundamentals of any goods marketer’s plan.   The content would be clearly marked so an attendee would understand what phase of the interaction they were going to learn about, and could choose to attend and align a list of their needs as it relates to that phase.  In that way, when they attend, they come prepared understanding how their needs could be affected by this information.

To make a strong impression, I’d hold the conference in the real world so attendees can see these ideas in action (too many times attendees leave saying “I like what so-and-so said, but how does that work in the real world?”).  I‘ve always wanted to do a roving-conference event where the attendees sit in lectures throughout a city, and are then transported to a real-world location to see these ideas in action.  They would hear how mobile is applied to CPG marketing, and then be transported to a grocery store to see it be implemented with real consumers, and have the chance to interview those consumers.   The content they learn about becomes immediately applied to the environment for which it was intended, and that is where the value comes from.  Your ideas become less conceptual, more actionable and the learning sinks in deeper, with the attendees able to see the impact these ideas have on real customers.  You could further support the lectures with real-time feedback, through social media or face-to-face customer interactions, thereby closing the loop between the hypothetical and applicable.  Brand managers, agency marketers and publishers could see immediately the impact they have on the marketplace (for better or for worse).

A roving-conference concept is a logistical nightmare, which is probably why no-one is doing it, but the marketing of such an event lends itself very well to the world of social media.   To market a concept such as this you would likely take two paths; create buzz prior to the event and drive perception for the scale of the event while it’s taking place (to garner future attendees).

The first of these events would be smaller, and invitation only.  You would identify influencers and key attendees who would be able to attend, add value and increase the strength of the event.  These people would receive a fair-value exchange heavily weighted to them, in terms of not only content but also notoriety for being one of “the first” to undertake this kind of event.  They would be tasked to help promote the event, generate buzz around the event and a sense of hype for a new kind of event, unlike anything else in the market today.  This build-up would run parallel to a paid media effort targeting a secondary tier of attendees, all of whom would apply and have to be approved to attend (creating a further sense of exclusivity).  All this action would run tandem with a paid campaign in online and print to generate further awareness.

During the event, the goal would be to own the social ecosystem with hashtags, exclusive snippets of content and a web presence that serves to envelope the target market and create the perception of a big, highly impactful event unlike anything else in the marketplace.  If the content is valued highly, and the attendees are inspirational and influential to the marketplace, then the perception will be of a “must-attend” event in the future and you can continue to expand the event as revenue and content allow.

Think of the value in seeing the effects of mobile and geo-location based marketing in the real world, with real consumers, as support for the content you were discussing.  Think of the value of hearing directly from consumers, to either support or dispute what you learned at a conference?  The talking heads on stage would have to provide relevant value, and the attendees would have to commit to the experience, but you could create the “TED” of the new decade, for marketers not for popularity.

Of course it’s just an idea, unless someone wants to give me a call!

What do you think?  Tell me on the Spin Board!

Posted on: 04-29-2011
Posted in: treffiletti.com

What’s In A Name? (Mediapost 4.13.11) 0

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In my business, we work with a lot of start-up companies and one of the questions we get asked is “what do we think of the name”.  When the start-ups don’t ask the question, I typically ask them for the genesis and significance of their name, so I can gather some insight into who they think they are or what they think they do.   

A name is a funny thing because it’s important to everyone, but it can quickly and easily become too important. 

A name is definitely important.  When done well it provides the first impression into what you do and the kind of services you offer.  When first launching a company, selection of a name is a fun exercise, and it provides a preliminary opportunity for the team to engage with one another in the creative process.  Conversely I know of a number of companies who spent tens of thousands (if not more) on naming their company, only to abandon the name or change it at a later date.  In many cases marketing execs come into a company and the first thing they attempt to do is rebrand and/or rename the company.  Far too much of the time this is an act of self-perpetuation, where the marketing exec is literally creating unnecessary work to make themselves feel important and leave their “mark” on the company.

There are times when a company needs to re-brand, but “need” and “want” are two entirely different things.  A company should rebrand when they have changed their business model, offer a new suite of services, or have in some other way dramatically changed their business.  Iterative growth does not necessitate a change because whether you like the brand or not, it has built equity in the eyes of your customers.  Very rarely, in my experience, has a company won or lost a piece of business based on the name.  If they have, then either the client was probably not someone they would have wanted to work with in the long term, or the team did not do a good job portraying the benefit of that company over the competition.   Names don’t win business; business wins business.

All that being said, here are some pieces of advice for when you do decide to name a company:

1.     Try to pick a name that evokes what you do, not just something “cool”.  The web is 50/50 on this, constantly creating new companies with cool-sounding names that don’t mean anything, but the majority of those companies never amount to much and the ones that do typically have a story behind their names.

2.     A name should be unique or exclusive enough to stand out and not be confused with your competition.  It can be very difficult to literally own a brand name across multiple categories of business, but do your homework and weigh the pros and cons of other companies with similar-sounding names.

3.     A name should be easy to say, or spell.  I tend to ignore this advice altogether, with companies like the Arkitektive being uniquely generated brand names, but for the most part you want something that won’t be misspelled repeatedly.  You want your customers or clients to know how to find you easily and quickly.

4.     Do your best to “own” your name; check out the domain registers, check out trademarkia, and check out any business-related database like Hoovers to see if someone else is operating under your desired brand name.  If there is too much overlap, move on.  It’s like naming a child; your significant other always has immediate veto power, no questions asked.

Starting a company is exciting, and a bit unnerving, but naming that company should not be the most stressful thing you do.  It should be a component of what you do, and a fun one as well. 

Do I suggest you hire an outside firm to name your company?  Not really.  It’s a creative process, but one that you can certainly undertake.  And if business is going well, don’t let someone tell you that you need to change the name to get to that “next level”.  Like I said before; very few (if any) times has a company lost a piece of business because of their name.

What do you think is in a name?  Tell me on the Spin Board!

Posted on: 04-15-2011
Posted in: treffiletti.com

Lessons From A Week Without The Interwebs (Mediapost 4.6.11) 0

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Wow.  I wasn’t sure that I’d be able to do it, but I did!  I actually survived an entire week without the Internet.  It was tough at times, but I wanted to see if it could be done and I’m living proof to say that with some careful planning and a little bit of patience, you too can be successful for 7 full days without the web!

My family and I just finished a week’s vacation in Aruba, and I managed to go from Saturday to Saturday with zero access to my beloved Interwebs.  With the exception of the iPad (for which I and my wife owe a solemn debt of gratitude to Steve Jobs because it was the only way to get our 2 year old son to sit still for extended periods of time when we weren’t playing with him directly) we didn’t even use any gadgets.  No iPhones.  No laptops.  It was amazing to experience the world what it must have been like 20 years ago!

Amazingly I went 7 full days without reading any of my favorite blogs.  I didn’t peruse one single piece of content related the advertising business either, and the only news content I had came from a printed New York Times sheet distributed at the front desk of the resort.  It was refreshing to find other outlets for my time rather than sitting in front of a small, backlit keyboard and a luminous screen (as I am doing here at 5:30am).

There were so many other things to do with my time! We went for walks, engaged in happy banter with the family, and spent hours cuddled up with my son, a book, some fruit and a smile on my face.  It was refreshing to have few cares and ample time in the day to just sit back, relax and be a human being!

Of course, there were some awkward moments too.  For example, I found myself looking for something to do in those fractured moments when I was alone at the dinner table for 120 seconds, while my wife would take my son to the bathroom.  Those times are usually reserved for errant glances towards my phone and the ubiquitous deluge of email messages.   Come to think of it, it was strange to look around the restaurant and not see at least 50% of the people at the tables looking down, gazing longingly into the semi-bright halo of light that typically emanates from inside their cupped hands.  People were actually looking at one another, engaging in the moment and enjoying the presence of real flesh and blood people.  It was truly eye-opening!

All that being said, it is nice to come back to the “real world”, as my wife put it when we were in the taxi.  One thing I learned from being away is that I want to maintain some of the learning I acquired while away on vacation.  I want to take some of that “vacation-spirit” with me back into the real world.   Just in case you haven’t been on vacation lately, maybe these suggestions will help you feel a little more peace during your otherwise hectic and fast-paced days…

1.     Try to remember that not every waking second has to be “productive”, because the simple fact is that filling every waking second with glances towards email are not productive.  They’re distracting.

2.     Be where you are, when you’re there.  Right now, the most important place for you to be is where you are, and not trying to be mentally somewhere else.  The people you’re talking to, and the places where you are right now are important, so don’t discount them by thinking of other places and other people, or engaging in conversation with other people in other places.  Be here.  Now.

Those two nuggets of wisdom are ones that I feel are important, because when you’re present, focused and calm you are actually far more productive than when you’re scattered, distracted or unfocused.  The best executives in the world take vacations, and they also make you feel important when you’re with them.  That works equally well when you’re with family.  You never want to hear your son say “Daddy – what’s going on in your email”?  You would rather hear him say “Daddy – want to play catch”?

So even though it’s back to work, a little vacation spirit and the legacy of my week without the Internet will live on for as long as I can allow it.  I hope you’re able to get away, and if not then at least let your mind get away a little.  It will do wonders for your attitude.

Posted on: 04-10-2011
Posted in: treffiletti.com

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